LCG 06 Stakeholder Blindness Workbook (English Edition)

Could your next big decision stand on the front page of a serious newspaper?

Boards often make decisions that make sense internally but that nobody has looked at through the eyes of customers, employees, regulators or the media. Can your board answer these five?

1. Who is affected by the decision - and have we asked them?

The workbook helps you map the stakeholders who are typically overlooked, before the decision is made.

2. Would we be comfortable if a sceptical journalist described the decision?

The workbook's Front-Page Test is the simplest tool for seeing a decision from the outside in.

3. Which customer group have we designed ourselves away from - without meaning to?

When human help is locked behind a paid tier, it hits exactly the customers with the biggest problem. The workbook shows how to catch that kind of blindness before your customers do.

4. What do we do if the criticism comes - and who answers?

The workbook gives you the questions to prepare for criticism from the media, regulators or organised customers.

5. Do we learn from cases at others in our industry?

A whistleblower case or a regulator's criticism at a competitor is a warning. The workbook shows how the board can use them.

What you get: The Front-Page Test, a method for mapping overlooked stakeholders, cases and board questions. Available in English and Danish.

It is for boards and executive teams facing a decision with consequences for customers, employees or local communities.

Why not just ask ChatGPT? ChatGPT answers from what you tell it. The workbook helps you find the stakeholders and angles you haven't thought of yourselves.

Individual Licence: Single User, No AI Rights

This licence grants one named individual a personal, non-transferable right to download and use this workbook for their own professional development and reference.

The licence does not permit uploading, importing, integrating or using the workbook as source material in AI agents, large language models (LLMs), RAG systems or other AI-enabled platforms. Sharing, redistribution and organisational use are not permitted under this individual licence.

Use with AI agents requires a separate, valid LCG corporate AI licence. All intellectual property rights remain with Leadership Capital Group (LCG).

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