LCG Stakeholder Blindness Workbook

Stakeholder Blindness
Stakeholder blindness is the condition in which a leadership team's internal decision logic has become wholly detached from the world's reactions to it. It is not malice. It is not incompetence. It is the most costly and least-named governance failure in Danish business.
 
An original LCG concept. The governance failure no one else has named. Board magnanimity as the only effective countermeasure.
 
What the workbook contains
→ An original LCG concept: stakeholder blindness paired with board magnanimity — problem and solution in a single framework
→ $3.7 trillion of global revenue at risk from poor customer experiences every year (XM Institute, 28,400 respondents)
→ Edelman Trust Barometer 2025: 68% do not trust business leaders — up 12 points in a single year
→ Five forms: regulatory · customer-relationship · reputational · safety · technological/AI
→ Cases: Dinero · British Airways · Netflix · Uber · H&M · Boeing 737 MAX · Klarna · Air Canada
→ The Outside-In Test: the operational governance instrument with five perspectives
→ The Front-Page Test: the simple governance check for any board meeting
→ The WEF Davos Manifesto: stakeholder capitalism as a binding governance framework